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    Welcome to the Office for Student Financial Affairs Student Opinion Survey!

    This survey is designed to assess your satisfaction with our financial aid services so that we may improve our services and programs. Participation is completely voluntary; and all responses will be anonymous.

    Thank you for participating!


    If you need to remove an answer, use the erase button at the bottom of the page. Be warned, it will erase all answers in the section.

     

    1. What was/is your enrollment status at the beginning of this academic year?

    Freshman
    New Transfer
    New Graduate Student
    Continuing Student


    2. Number of years during which you have applied for financial aid:

    One
    Two
    Three
    Four or more


    3. How do you prefer to conduct business with SFA? Rank from 1 (most often) to 4 (least often).

    I currently prefer to conduct
    my business with SFA:
    by Mail
    by Telephone
    by Email
    in person

    In the future, I would prefer to
    conduct my business with SFA:
    by Mail
    by Telephone
    by Email
    in person

    4.How many times have you used the following SFA services in the current academic year? If you would like to make comments about these services, please do so in Question 16 (Comments).

     
     

    Never
     

    Once
     

    Twice
     

    Thrice
     

    Four or
    More Times

    SFA Office

    SFA Telephone Line

    ISIS on the UF Web site

    SFA Web site

    5. Please rate the following based on your experience with SFA and its services.
    If you would like to make comments about these services, please do so in Question 16 (Comments).

     
     

    Extremely
    Satisfied

    Somewhat
    Satisfied

    Average
     

    Somewhat
    Dissatisfied

    Extremely
    Dissatisfied

    Courtesy

    Speed of Service

    Staff Knowledge of subject

    Helpfulness

    6. If you left a message for someone to call, was the call returned within 48 hours?

    Yes

    No

    I have never left a message


    7. Rank the following reasons for visiting SFA:

     

    Very Often

    Somewhat Often

    Never

    To pick up/drop off forms

    To check the status of my aid

    To visit student employment

    To inquire about scholarships

    Appointment with an adviser

    To solve a problem

    For an emergency loan

    To ask about a fee deferment

    Other:

    8. Do you understand the difference between the purpose of Student Financial Affairs (the financial aid office) and University Financial Services (student accounts), which is next door to us? If you have comments regarding the differences between these departments, please do so in Question 16 (Comments).

    Yes

    No

    9. Do you ever read the financial aid updates included in the Independent Florida Alligator's weekly "Inside UF" feature?

    Yes

    No

    10. Have you ever read the financial aid updates that are included in the the UF Wednesday Update emailed each week to students?

    Yes

    No

    11. Are you enrolled for "direct deposit" of your financial aid funds through University Financial Services?

    Yes

    No

    12. Please rate your responses to mail you receive from SFA:

     

    Always

    Sometimes

    Never

    I read all mail I receive from SFA.

    I understand the letters I receive.

    I save the letters I receive.

    I respond to the letters that require a reply.


    13. Please indicate whether or not you find the following published material from SFA, both in print and/or electronically via the Web site, helpful. If you would like to make comments about these services, please do so in Question 16 (Comments).

     

    Always

    Sometimes

    Never

    Haven't Read

    Gator Aid Application Guide

    Gator Aid Handbook

    SFA Newsletters

    Award Letter Brochure

    Other brochures

    SFA Web Site


    14. The most positive aspect about the financial aid office is:


    15. Do you have suggestions that could help us enhance efficiency and speed of service?


    16. Comments:


    17. What kind of service(s) would you like us to add:


      OPTIONAL

    18. (You do not have to provide this information, but we would like it so that we may follow up with you, if necessary.)

    Your Name:    

    Email:    

    Phone:    

    UFID:    

     


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